FAQs

FAQs

Shipping & Delivery

Is there a shipping fee?

How long does delivery usually take?

What is your shipping courier?

Registration

Do I need to register?

Why Should I Become A Registered User?

Payment

What is prepaid?

Aside from Dragonpay, what are the other payment options?

Do you have cash on delivery?

What is Non-Cash on delivery orders?

Payment reference number expired?

Returns & Exchanges

Do you accept returns and exchanges?

Track Your Order

How can I check the status of my package?

Ordering

How do I order online?

Can I cancel my order?

How do I use promo code?

Why is my order cancelled?

FEMLAB Smooth Bliss Pro

My Femlab device is not working. What should I do?

Is it safe to use Femlab Smooth Bliss Pro for intimate areas?

How often should I use the device?

Is it safe to use the device while on period?

Does Femlab IPL has a cooling feature?

Do’s and Don’ts before, during and after your IPL treatment

Is Femlab IPL safe for teens?

Which lamp head is for hair removal and skin rejuvenation?

FAQs

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