We offer free shipping within Philippines on orders worth P1000 & up. For orders below P1000, there is a flat rate delivery fee. Our shipping courier is Fastrack courier and Ninja Van Courier . Fastrack's partner courier for provincial delivery is LBC & 2GO. For COD shipments, our courier is Ninja Van.
Metro Manila Areas - P60 (Non-cash on delivery *Payment First)
Provincial Areas- P135 (Non-cash on delivery *Payment First)
We offer free international shipping on orders worth $120 & up. For orders below $120, there is a delivery charge. Our international shipments are handled by XEND courier. Please click here for EMS rates.
For other inquiries regarding shipping, please do not hesitate to write us at email@example.com
Fastrack's partner courier for provincial shipments is LBC & 2GO. All provincial pages received by Fastrack courier will be forwarded to LBC or 2GO for delivery.
We use XEND for our international shipments. Express Mail Service (EMS) is coursed through the Singapore Post postal system or Philpost. For more information about this courier, you may visit its website at http://new.xend.com.ph/
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.
You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
We accept bank deposits and money remittance through Dragonpay. For more payment options, please select Dragonpay as your payment method. * Cash on delivery is now available within Metro Manila & Greater Manila. *
Below are the other payment options powered by DRAGONPAY:
We only allow returns and exchanges of goods if they are defective or damaged upon receipt of the items. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. This policy only last 7 days upon receipt of product, If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We do not offer refunds and exchanges due to change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some goods are exempt from being returned. Clothes and bags with zipper problem cannot be returned. We do quality control on goods with zippers before shipping them out.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
In terms of wrong sizes, you can have it exchanged if the desired size is still available. However, customer will shoulder the shipping fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Provincial shipments will have its LBC or 2GO tracking number available at http://www.fastrack.ph/track/. You can check your package online with your LBC tracking number at www.lbcexpress.com or 2GO tracking number at https://supplychain.2go.com.ph/CustomerSupport/tools/tracking.asp *The status of your package is usually encoded within 24 to 72 hours from the time that you have received your tracking number through email.
Tracking number invalid? Don't panic! The courier might still be updating their database.